Executive Business Partner - Segment United States

Company: Twilio

See Yourself at Twilio

Join the team as our next Executive Business Partner - Segment

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

You will have the opportunity to partner closely with executives to drive execution on high profile initiatives in support of business priorities. The ideal candidate for this role is curious and thinks proactively by making improvements within the orgs they support before they are asked. You will serve as a point person for both your executives’ direct reports and the administrative business partners in your organization. You will provide proactive calendar support, juggling multiple deliverables with competing deadlines and take effective action without knowing the full picture. 


In this role, you’ll:

  • Complete a variety of everyday tasks supporting two Vice Presidents in the Segment Go-to-Market team - specifically, for the VP Marketing and the VP of Customer Success, Professional Services, Partnerships, and Business Development - including, but not limited to, managing complex and busy calendars, handling end-to-end meeting coordination and facilitation, coordinating and booking travel, filing and approving expense reports.

  • Partner with your execs to understand their priorities, stack-rank meeting requests and redirect as needed, work independently and make quick decisions on behalf of your executive(s).

  • Draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives.

  • Act as a point person for your executives’ direct reports and team, build strong cross functional relationships, maintain team morale, and serve as a culture champion.

  • Organize and assist with special events (like team building activities, leadership summits, offsites) and ensure successful meetings through research, participant coordination, material preparation, and logistics management.

  • Recognize where processes can be improved and make adjustments, own long term projects and have a deep understanding of the overall business. 

  • Project manage ongoing initiatives via meeting management, document organization, and both email and in-person follow-ups. Partner with cross-functional leaders to ensure successful project completion.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5+ years’ experience supporting executives in a fast-paced environment, ideally within the High Tech industry, with the ability to make good decisions in a fast-paced environment with changing priorities.

  • Superior attention to detail, and strong verbal and written communication skills along with excellent organizational skills.

  • High level of integrity and discretion in handling confidential information.

  • Demonstrated ability to build cross-functional relationships, partner closely with leaders, and keep multiple teams and projects on track in parallel.

  • Experience with contract management, procurement processes, and proficiency with common administrative tools (i.e. Zoom, G-Suite, etc.)


  • Internal communications experience - leading and developing org-wide all hands meetings, drafting emails/program updates, inbox management

  • Project management experience

  • Experience planning and preparing for business operating cadences such as Quarterly Business Reviews or Long Range Planning meetings.

  • Experience supporting go-to-market executives is a plus.


Twilio is a Remote First employer; however, due to the nature of this role and executives it will be supporting, candidates need to be based in North America and have the ability to come into the San Francisco office on a periodic basis in order to execute in person meetings and events. 

Approximately 10%  travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $90,320.00 to $112,900.00.

  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Vacancy page : https://boards.greenhouse.io/twilio/jobs/4576480

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