EMEA Regional IT Support Manager Oxford, UK

Company: GitHub

GitHub is looking for a Regional IT Support Manager in the United Kingdom to join our world-class IT organization. This is a critical role and one that will have a large impact on the quality of support at GitHub as we continue to scale globally.

We are looking for someone with a proven track record in leading distributed IT Support teams in the delivery of world class support and enablement. The ideal candidate will be well versed in supporting our tech stack (Okta, G Suite, Slack, Zoom, Zendesk) and helping grow a regional team. The candidate should also be ready and willing to get their hands dirty, not just managing or leading a team, but also pitching in to assist in the work itself.

The EMEA Regional IT Support Manager will partner with internal and external cross-functional stakeholders to help deliver a great support experience to employees in EMEA, as well as Hubbers in other regions. This position will report to the Senior IT Support Manager and help shape the future of GitHub IT support in the EMEA region.

Some of the things you will be responsible for:

  • Leading a team of IT Generalists across the EMEA region
  • Participating in hiring as the IT support team scales with company growth
  • Managing vendor relationships
  • Driving measurable and agreed-to business outcomes that impact teams in EMEA
  • Working hands-on to maintain a consistent support experience as well as contribute to team goals which may include scripting and systems implementation

Qualifications for the role:

  • Fantastic communication skills, both written and verbal
  • Experience directly managing a distributed IT support team
  • Experience with SAML based single sign-on solutions
  • Demonstrated experience with cross functional projects from start to finish
  • At least 4 years of experience supporting a company's IT operation
  • Service-oriented mindset and the ability to empathize with a wide range of technical experience
  • Experience troubleshooting macOS and Windows machines
  • Experience with networked and mobile computing environments
  • Experience supporting office networking equipment
  • Knowledgeable of git and the GitHub workflow (this is how we work)

Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

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Vacancy page : https://boards.greenhouse.io/github/jobs/3042075