Director, User Insights (Remote) Paoli, PA

Company: DuckDuckGo

We are a diverse team from around the world, on a mission to make DuckDuckGo the company people trust most with their online privacy, and we want your help!

Join us as the Director of Insights to oversee, inspire, and motivate a diverse team of UX and market researchers as they help drive insights which power the strategy behind the DuckDuckGo search engine, mobile apps, browser extensions, and future products.

As part of our growing team, you will be responsible for coordinating user insights and research efforts across the entire company. As a team leader, you will guide the User Insights team through difficult research decisions, tactical tradeoffs, and instill strong research best-practices. As an experienced researcher, you will lead by example, help construct powerful experiments, review experiment designs, and roll your sleeves up to solve qualitative and quantitative research challenges of all sizes. As a functional team leader, you will foster a collaborative environment, create learning opportunities to train and develop existing members of the team, as well as hire new team members as the needs of the company grow.

We are a fully-remote company, meaning our employees can work wherever they want around the world. We empower our team to be self-directed and self-motivated in their projects. If that seems awesome and you like the idea of our core values -- build trust, question assumptions, and validate direction -- you'll fit right in.

What you will do:

  • Coordinate the execution of user insights tasks across the entire company.
  • Lead quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and market trends.
  • Lead qualitative studies, including diary studies and interviews, remote and in-person usability studies for existing and future products.
  • Provide technical leadership and guidance to a team of researchers with diverse skill sets. Including creating learning opportunities to develop and grow members of the team.
  • Instill strong research best-practices within the team while maintaining a sense of agility and pragmatism.

What we are looking for:

  • Proven success in designing, running, and analyzing multiple quantitative and qualitative studies concurrently.
  • Proven success leading a team of researchers and coordinating between other teams and project leaders toward a goal.
  • Significant experience with A/B and multivariate testing, survey design, and qualitative user testing through interviews and diary studies.
  • Expertise with R, SAS, SPSS, Stata, Statista, SQL, Tableau or similar tools to analyze and quantitatively demonstrate research findings.
  • Strategic and analytical thinking: You are able to analyze and distill research findings, propose innovative business solutions, and embed them within our organization.
  • Effective management in a fast-paced, lean culture. Ability to prioritize around complex business problems, not just for yourself, but when roadmapping projects or allocating resources across your team

Other things to know:

  • While we leverage specific job titles for hiring purposes, we do not use them internally. Instead, we follow our own professional levels, with expectations for each level clearly defined across several dimensions.
  • We are a small, remote team distributed across time zones, and we rely on a variety of communication tools throughout the day
  • Sometimes we meet up! Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each ~4-5 days).
  • We believe in a focused approach to collaboration, where individual team members work on a single top priority at a time, each supporting larger, company-wide objectives. This philosophy serves to impact our vision to raise the standard of trust online.
  • Our work philosophy centers on empowered project management. All team members have opportunities to run projects.
  • Transparency supports individual and team success at DuckDuckGo. We encourage everyone to participate in areas of interest throughout the company. Anyone and everyone can (and should) ask questions and offer feedback about our products and internal projects.
  • We aim to exemplify our values (build trust, question assumptions, and validate direction) in everything we do.
  • While this is a full-time job, we offer a flexible work arrangement with no core hours, expecting an average commitment of 40 hours per week.
  • We support professional development of our team members through career advisory and a learning stipend, reinforcing our culture of growth and skill-building.

A successful candidate will be transitioned into the leadership role after the internal contract and an onboarding period.

DuckDuckGo provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you think you might thrive in this environment, we would love to hear from you by completing the following application.

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