Director, Solution Services Client Services Remote, United States

Company: Medidata

Position at Medidata Solutions

Medidata: Conquering Diseases Together

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at

Acorn AI is one of the largest AI companies exclusively dedicated to life sciences. It’s built on Medidata’s platform that includes the industry’s largest structured, standardized and growing clinical trial data repository consisting of 17,000+ trials and 4.5M patients. Our team is composed of over 40 PhD/Masters statisticians, data scientists, analytical product leads, former FDA biostatisticians and computational genomicists. 

Your Mission: 

Lead the team that is responsible for the delivery of implementation or enablement services for a specific product or suite of products for a  solution area.

Your Competencies: 

  • Management of a team who are responsible for multiple larger more complex projects with a focus on delivery of the project on time, within budget and with a high quality outcome

  • Responsible for team members maintaining high internal client and stakeholder satisfaction by providing proactive communication and issue management with all internal stakeholders

  • Provide input and direction into Professional Services proposals and supports prospecting activities and works across market segments

  • Maintain high internal client and stakeholder satisfaction by providing proactive communication and issue management

  • Support the activities that will result in the continued use of the specific product or suite of products

  • Develop internal client and stakeholder relationships as “trusted advisor for a specific product or suite of products”  through effective, proactive relationship management

  • Lead team that provides guidance and consulting to internal clients and stakeholders around the best use of the specific product or suite of products

  • Product knowledge and ability to demonstrate through the delivery of workshops and other consultancy activities 

  • Work with Product management on product improvements and help provide the Voice Of the Customer (VOC)

  • Knowledgeable on product and solution areas and can guide implementation and support and help deliver the strategy of the product/solution area

  • Collaborate with Product Adoption leads to ensure that the PS service offerings are optimized and budgeted correctly. Ensure the team delivers project on time and on budget and raise concerns in a timely manner

  • Work on and drive the activities that will result in the expanded use of the specific product or suite of products

  • Assures compliance with Medidata’s standard methodologies and Medidata SOPs and mentors other project resources

  • Excellent verbal/written communication and organizational skills

  • Excellent computer skills, public speaking, presentation and teaching skills

  • Proficient with MS Office suite, Word, Excel and PowerPoint

  • Self motivated, able to work remotely and able to assume responsibility in a professional manner

  • Prior management experience

  • Is proficient in the use of all relevant Medidata internal systems

  • Strong interpersonal skills

  • Travel expectations up to 40% – 50%, national / international

Your Education & Experience:

  • Bachelor’s degree required (analytic discipline a plus)

  • 10+ years relevant experience in clinical/biomedical and/or software development environment (Clinical Operations experience a plus)

  • 2-5 Years line management experience

  • Prior professional services project financial experience required

  • Prior services delivery experience required

  • Electronic Clinical Data Management (eCDM) software experience desirable

  • Clinical Trial Management Systems (CTMS)  software experience desirable

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform. 


Medidata Solutions have powered over 20,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.


Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

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