Developer Educator Worldwide

Company: Twilio

Who

You’re a developer. You’re no stranger to shipping code to production and you’ve acquired a foundational knowledge of software development because of it.

But somewhere along the way you realized that sometimes the pen is mightier than the IDE. Through writing technical blog posts, documentation, support tickets, or even READMEs you realized the power — and challenge — of writing technical content. You understand that the devil is in the details: accuracy, conciseness, and relevance. But you’ve also felt that unique satisfaction when a fellow developer learns something new thanks to what you wrote.

Beyond just writing, you may have also discovered that you’re motivated by teaching your peers face-to-face as well.

Through either setting, you’ve probably wondered if our industry’s standards for documentation and training are really the best they can be. And you’re excited at the thought of pushing beyond those standards to discover new ways to educate developers.

What

As a Developer Educator at Twilio, your job is to challenge and empower developers to build the future of communications.

You will do this primarily through technical documentation, focusing on one of Twilio’s major products: Voice or Messaging. You will own the experience for that product’s documentation, from API reference docs to sample application tutorials to the UX for those docs on twilio.com.

As part of these duties you may find yourself rewriting a low-rated page, building a new sample application, authoring new tutorials, assisting with the launch of a new feature, or reviewing the work of a fellow Developer Educator or our external contributors.

In addition, you’ll own and expand your product’s exercises in TwilioQuest, Twilio’s video game / training platform. You’ll also attend and possibly lead a few of our Superclass training events, including at SIGNAL, our annual conference in San Francisco.

Finally, you’ll occasionally build new features for the platform which powers Twilio’s documentation and TwilioQuest. And you’ll take a shift every 6 weeks in our on-call rotation for our corner of twilio.com.

Why

Twilio's mission is to fuel the future of communications.

The Developer Network is the team at Twilio whose mission is to catalyze the network of developers who will build the future of communications. The DevNet is comprised of three teams that work closely with one another. Developer Evangelists inspire and equip developers by going to the language-centric and geographic communities where developers gather. Developer Educators challenge and empower developers by crafting world-class docs and training. Community Developers encourage and amplify developers by cultivating a core community of Twilio developers. Together, these three teams introduce developers to Twilio, help them get their projects shipped and build strong end enduring friendships with them.

Twilio is a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion and innovation that we believe only gets better when your ideas thrive.

Where

This is a remote position. You can be based in a major metro area. While working remote you will still enjoy our incredible perks: a free Kindle when you build your Twilio app, monthly Kindle book reimbursement, monthly gym reimbursement, bi-weekly All Hands and more. Between our Superclass training events and team meetings, you will be expected to travel 1-2 times per quarter. We also believe that in order to do this job well, you need a balanced work and home life. We offer generous PTO. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Vacancy page : https://boards.greenhouse.io/twilio/jobs/1305412

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