Data and BI Engineer United States

Company: Twilio

See yourself at Twilio

Join the team as our next Data & BI Engineer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build and maintain critical data processing software & reports. They will design and build critical databases that help them manage and store important data for operations. They will work closely with other data professionals and members of the Tech Services team to design and implement actionable reporting providing insights to areas of opportunity and customer sentiment. Their job is to use their knowledge of different programming languages to code and update data systems and automate data analytics and reporting for the organization.

Due to the company's rapid growth caused by mergers and acquisitions this role is vital to ensuring we have the foundation that data and analytics can provide.  


In this role, you’ll:

  • Assembling large, complex sets of data that meet non-functional and functional business requirements

  • Identifying, designing and implementing internal process improvements including re-designing infrastructure for greater scalability, optimizing data delivery, and automating manual processes  

  • Building required infrastructure for optimal extraction, transformation and loading of data from various data sources using AWS and SQL technologies

  • Building analytical tools to utilize the data pipeline, providing actionable insight into key business performance metrics including operational efficiency and customer acquisition 

  • Working with stakeholders including data, design, product and executive teams and assisting them with data-related technical issues

  • Working with stakeholders including the Executive, Support, Product, Data and Design teams to support their data infrastructure needs while assisting with data-related technical issues 



Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5 years experience building BI reporting using tools such as Looker, Tableau, Datadog, and Power BI

  • Ability to build and optimize data sets, ‘big data’ data pipelines and architectures 

  • Ability to perform root cause analysis on external and internal processes and data to identify opportunities for improvement and answer questions 

  • Excellent analytic skills associated with working on unstructured datasets 

  • Ability to build processes that support data transformation, workload management, data structures, dependency and metadata

  • Leverage data systems and databases to pull data regarding customer service, KPIs, customer insights and employee performance

  • Build actionable reporting and story books that meet business needs and requirements

  • Building Analysis Services reporting models.

  • Developing visual reports, KPI scorecards, and dashboards using BI tools.

  • Connecting data sources, importing data, and transforming data for Business intelligence.


  • Ability to influence and build effective working relationships with all levels of the organization.

  • Ability to demonstrate understanding and experience using software and tools including big data tools like…

    • Kafka/S3 and Presto engine experience

    • Presto SQL engine for BI

    • relational NoSQL and SQL databases 

    • workflow management and pipeline tools such as Airflow, Luigi and Azkaban

    • AWS close services include Redshift, RDS, EMR and EC2

    • stream-processing systems like Spark-Streaming and Storm

    • object function/object-oriented scripting languages including Scala, C++, Java and Python. 


This role will be remote in the USA.

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Location dependent information

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $87,360 - $137,280

  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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