Customer Support Agent (12pm-8pm EST) Remote - Albany, NY /

Company: Sticker Mule

Sticker Mule is the internet's most "kick-ass" brand. We're a remote team spread all over the world. Our team from top to bottom makes growth a top priority and it's ingrained in our company culture. But most importantly, we just enjoy making customers happy and having fun while doing so.

Why you'll like working here:
1. Customers love our service and tell us all the time!
2. We offer flexibility in your work day.
3. We work at a sustainable pace to foster a non-stressful work environment.




Job description
Respond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills.

Responsibilities
1. Respond to customer inquiries via email in a clear, concise, and comprehensive manner.
2. Assist in writing and maintaining FAQs.
4. Suggest opportunities to make customers happier for our product team.
5. Suggest opportunities to improve the quality and efficiency of our customer service operation.

Requirements
1. 1+ years' experience in a Customer Support role
2. Exceptional writing skills (be clear and concise)
3. Experience working remotely
4. Ideally located in the Albany, NY area

Hours
1. Monday-Friday
2. 12:00pm-8:00pm

Pay & benefits
1. $21.40/hr
2. 401k plan with 4% employer match
3. Health & dental insurance
4. 4 weeks paid vacation
5. $500 signing bonus
6. Work from home

Vacancy page : https://jobs.lever.co/stickermule/d269a355-7e37-488b-92a7-d559941561ed