Customer Success Manager Chicago, IL

Company: Hireology

Hireology’s technology empowers businesses to build great teams. Over the last eight years, we’ve grown from a startup to a market-leading organization with over 175 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

It’s with that in mind that Hireology is looking to add a member to the Customer Success team. The Customer Success Manager will focus on building strong, trusted partnerships with Hireology customers and will act as a true advisor to our customers. This individual will be tasked with helping our customers effectively engage with the Hireology platform and process which, by result, will lead to better hiring decisions.

As the Customer Success Manager, you’ll be responsible for:

  • Serving as a consultant to customers on how to best utilize and optimize the Hireology platform for greatest business impact

  • Leveraging and analyzing product usage data to make recommendations on hiring strategy

  • Maintaining and growing revenue by creating meaningful value for the customer

  • Improving usage and adoption through proactive and content-driven communication

  • Demonstrating commitment to our customer through the highest level of responsiveness

  • Project managing the post-sale customer journey

  • Constantly innovating: identify ways we can be consistently delighting our customers 

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

  • Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed

  • Customer-Oriented: A successful Customer Success Manager has a clear and impassioned customer relationship management philosophy along with outstanding customer relationship capabilities, interpersonal and communication skills

  • Time Management Guru: The Customer Success Manager role is one that will pull you in multiple directions and you must be able to prioritize and manage your time. The ideal candidate will naturally be able to differentiate urgent, important, and urgently important tasks.

  • Strategist and Tactician: In this role you will be the CEO of your territory and, to be successful, you must be able to develop a strategy and plan for managing that business. At the same time you will need to be in-the-weeds, executing and fighting fires to ensure success. The right person for this role can easily navigate between the strategy and the tactics.

Qualifications:

Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Success Manager. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.

  • A minimum of 3+ years of relevant Account Management or Customer Success experience.  Recruiting/Staffing, or SaaS experience is a plus.

  • 5+ years of professional experience demonstrating progression within role and within previous companies.

  • Bachelor's Degree 

  • Must be willing to travel up to 25%.

Vacancy page : https://www.hireology.com/careers/?hireology_job_id=210979

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