Compliance Manager, Partner Governance. (Remote, Canada) Americas

Company: Shopify

About the role

The Partner Governance team enables the growth of a healthy, and competitive Partner ecosystem.  We collaborate with a multidisciplinary team of developers, product managers, lawyers, content strategists, marketers, and data scientists to ensure that our partner ecosystem is secure and reliable for our merchants. As Shopify continues to grow, expand its geographical footprint and develop new product offerings, avenues for fraud and policy violations constantly evolve. Our job is to stay ahead of both existing and emerging trends within our partner ecosystem through policy definition, violation detection, and enforcement. 

This role is for an experienced leader who will be responsible for the following: 

  • Overseeing a team of Compliance Specialists and Coordinators; You will be responsible for performance management and building a high impact team 

  • Ensuring that playbooks and processes are accurately and consistently applied; ability to identify process and investigation workflow inefficiencies and implement alternative approaches

  • Contribute to the Partner Governance program strategy and roadmap

  • Collaborating cross-functionally with various teams across Shopify to identify and address new policy violations.

  • Participate in critical incident response and mitigation efforts involving our Partners.  Escalation contact for Partner Governance On-call rotation

  • Build out feedback loop with teams across Shopify that intersect with Governance to understand how our teams organize and work together to build playbooks

Qualifications

  • 3+ years experience investigating and actioning TOS violations within the Fraud, Risk, Governance or Trust and Safety space

  • People management: Experience in a similar role, with at least 2 of those years in leadership setting objectives, and leading a team. You've been responsible for performance management, and have navigated tough conversations with direct reports

  • Relationship management: You can interact with diverse technical and non-technical groups and have experience providing clear requirements and feedback to others disciplines and crafts on how their work could impact governance

  • Growth mindset: You're agile, resourceful, and willing to continuously challenge yourself to learn and grow. 

  • Understanding blinds spots: Identifying and escalating critical infractions or product risks to Product & Commercial Leadership.

  • Communication Skills: Great communication skills. You are comfortable contributing and soliciting feedback from teams across the organization including senior leadership.

 

Bonus experience:

  • Knowledge of our partner ecosystem

Technical:  Proficient in SQL, Mode, and Splunk

We know that applying to a new role takes a lot of work and we truly value your time. Please answer the following questions in the Message to Hiring Manager section. We look forward to hearing your thoughts! 

  • As a people manager, what has been your biggest challenge and what steps did you take to solve it?

  • What is one of the most interesting policy violations that you have seen in your current role? How was it detected and remediated?

 

Successful candidates can expect to hear back from us within two weeks of the date they applied.

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

Vacancy page : https://www.shopify.com/careers/compliance-manager-partner-governance-remote-canada_6dfa8f2d-d85a-4a61-898d-a64d31d4e465