Associate Director / Director of Account Strategy Worldwide

Company: 10up

Responsibilities

  • Accountable for maintaining positive, mutually beneficial relationships with client partners, leading the strategy and fostering growth at the account and business levels.
  • Across all assigned accounts, drive cultivation of partner portfolios through a deep understanding of business goals, with support from day-to-day Account Strategists.
  • Participate in account check-ins, and support the creation and execution of digital strategies and pitches for assigned client partners.
  • Proactively monitor and report on account performance and health across the group’s active assignments, ensuring consistent, quality output against expectations.
  • Identify disconnects in service and client expectations before they become issues, then lead and motivate 10up team members to correct identified issues.
  • Review and provide feedback on cross-discipline project milestones and deliverables throughout a project’s life cycle in support of 10up’s quality standards.
  • Drive proper adherence to 10up standards and processes with Account Strategists and project teams.
  • Work with Strategists & other leaders to report on and forecast account trends and performance in support of meeting company performance metrics.
  • Acts as a point of escalation for Strategists and clients.
  • Alongside other group directors, fosters a team culture of solution-based, consultative, and strategic thinking.
  • Proactive Personnel Management & Development
    • Directly manage 1-3 Account Strategists, supporting overall client success and excellence in service, quality client work, and achievement of established production metrics.
    • Conduct regular 1:1s with direct reports with an emphasis on continuously improving strategic approaches and outcomes, as well as each individual’s overall performance.
    • Nurture the long-term growth and development of client strategy personnel through proactive goal setting, director-level coaching, and allocation of professional development funds.
    • Ensure regular verbal and written feedback loops, celebrating successes, and identifying areas of improvement.
    • Oversee compilation and delivery of performance reviews with support from the VP of Account Strategy, and in collaboration with discipline directors, to ensure comprehensive feedback / evaluations.
    • Serve as the first point of internal escalation when an Account Strategist’s (direct report) performance fails to align with expectations (work quality, consultative value, conduct). Work with the VP of Account Strategy to craft and deliver effective verbal and written feedback.
    • Develop, deliver, and execute Performance Improvement Plans (PIPs) to address and remediate continued employee performance issues. Align PIP progress and expectations with the VP of Account Strategy.
    • Serve as the initial point of contact for policy questions. Facilitate understanding of policies, address concerns, and escalate as needed.
    • Participate in recruiting, interviewing, and vetting PM talent to support continued discipline scaling/maturation.

Requirements

  • Digital agency experience as an Account Management or Project Management leader.
  • Pays attention to detail and excels at data analysis and forecasting.
  • Track record of effective management of numerous projects simultaneously.
  • Driven to understand the big picture vision of strategic account management, and also provides hands-on support in developing, crafting, and executing specific, tactical account plans alongside the project team.
  • Strong familiarity with the WordPress and web development ecosystem, e.g. knowledge of popular tools, plugins, frameworks, best practices, and conventions.
  • Experience with personnel management, or at a position in career growth where you are ready to take on personnel management responsibilities.
  • Extremely strong written and verbal communication skills.
  • While applied technical knowledge is not required, general comfort with and familiarity of modern digital / web concepts and technologies is strongly preferred. 

Vacancy page : https://10up.com/careers/director-of-account-strategy/