Account Manager (SMB) Remote Canada /
Over 100,000 businesses and millions of people use 1Password to protect their most important information, and we believe those people – and the companies they work for – shouldn’t have to choose between security and productivity. We see security as a human challenge, rather than a technological one. It’s hard work, but our mission has always been to ease the tension between security and convenience and help people navigate the digital world without fear or friction. Human-centric security is part of our DNA, but human-centricity is also the backbone of our culture. We encourage big ideas and new ways of working that help us to make the online world a safer place for everyone.
Our Sales team is responsible for building relationships with our customers from the first point of contact to close.
As an Account Manager, you’ll maintain a portfolio of SMB customers, constantly keeping your finger on the pulse when it comes to their performance, engagement and growth with 1Password.
This is a Remote opportunity within Canada.
What we're looking for:
- Proven sales and account management with 3+ years of experience in sales in the security industry.
- Great communication skills over email, chat, phone and video calls – you’re someone who’s comfortable translating technical terms for customers who find technology confusing or intimidating.
- Personable but persuasive and able to communicate convincingly over the phone.
- You have a data-driven, decision making mentality that allows you to draw insight and tell a compelling story to improve performance and relationships.
- You have strong business acumen and know what it takes to help drive and achieve business goals & OKRs.
- Familiarity with the acronyms SCIM, AD, CLI, SSO, and of course SaaS.
- A knack for learning things on your own and quickly adapting to new environments.
- Experience using Salesforce.com, Linkedin Sales Navigator and other Sales tools.
- A background in customer centric selling is preferred.
- It’s a bonus if you have personal experience with 1Password or another password manager. While not required, it’ll help you quickly have confidence in this role.
What you can expect:
- Act as the main point of contact for your portfolio of clients, supporting users, understanding their goals and resolving any issues.
- Plan and execute campaigns across digital channels to promote engagement, new product solutions and success.
- Determine what drives growth that’s closely aligned with revenue.
- Constantly analyze your customer’s performance, quickly identifying any opportunities for proactive engagement.
- Collaborate with cross-functional teams to create a great end-to-end experience for our customers.
- Monitor metrics daily, track KPIs, and take action on any trends you observe.
- Work with the account management team to execute on group priorities and ensure you’re supporting broader business goals. You’ll lean into other teams, including growth, marketing, and operations to ensure we’re working on the most effective projects.
What we offer:
We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:
Health and wellbeing
> 👶 Maternity and parental leave top up programs
> 👟 Wellness spending account
> 🏝 Generous PTO policy
> 💖 Company-wide wellness days off scheduled throughout the year
> 🧠 Complimentary Headspace membership
> 🩺 Comprehensive health coverage
Growth and future
> 📈 Employee stock option program for all full time employees
> 💸 Retirement matching program
> 💡 Training budget, 1Password University access, and learning sessions
> 🔑 Free 1Password account (and friends and family discount!)
Flexibility and community
> 🤝 Paid volunteer days
> 🌎 Employee-led DEI&B programs and ERGs
> 🏠 Fully remote environment
> 🏆 Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at firstname.lastname@example.org and we’ll work to meet your needs.
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