GOhiring is the leading software company for automated job posting and recruiting analytics. With our platform, recruiters manage the entire job posting process in one place - from data-driven multi-posting campaigns to deep analytics along the candidate journey. We make recruiters make the most out of their job postings.
As our Senior Customer Success Manager, you won't just manage accounts. You'll own the full revenue cycle - from first commercial conversation to long-term customer growth. This is a commercially driven, consultative role for someone who combines the diagnostic mindset of a great salesperson with the operational depth of a true customer partner.
Your Role
- Own the full customer lifecycle: You take ownership from the moment a warm lead enters the funnel - through discovery, contracting, onboarding, activation, adoption, expansion, and renewal. You will own it end to end.
- Lead commercial and discovery conversations: You diagnose, discover and uncover operational inefficiencies in how customers manage their recruitment workflows, identify hidden costs, and guide customers toward the right model - whether that's a flexible pay-per-use setup or a strategic yearly partnership.
- Drive data-led expansion: You leverage platform usage data and market signals to identify off-platform spend and underutilized potential. You engage with customers proactively - based on insights, not just meeting cadences.
- Act as a trusted advisor: You are the voice of the customer internally, feeding structured insights to Product and Operations, and you represent GOhiring as a strategic partner in every customer interaction.
- Scale the playbook: You help build and refine the CS playbook, commercial workflows, and the "tech-touch motion" that allows our product to guide customers forward effectively.
- Own escalations with confidence: You lead customer communication during incidents and escalations, coordinate cross-functionally, and maintain trust throughout.
Your Profile
- Full written and spoken fluency in German and English.
- Multiple years of experience in Customer Success, Account Management, or consultative B2B SaaS sales roles.
- Experience owning or closely participating in the full commercial cycle - from discovery and qualification through contracting and close.
- Comfortable running structured discovery conversations, uncovering business pain points, and moving deals through the pipeline.
- Proven track record of driving net revenue retention, expansion, and reactivation - you own outcomes, not just relationships.
- Data-driven and analytical: you translate usage signals and spend data into action (experience with tools like PowerBI is a plus).
- Excellent communicator capable of navigating stakeholder landscapes of different complexity levels across mid-market and enterprise customers.
- Thrives in high-autonomy, lean environments - you create structure where there isn't any, and improve it where there is.
- Comfortable with product discussions, API integrations, and data-driven decision-making.
- Nice to have: experience in HR Tech / recruiting software, marketplace or platform businesses, or operational SaaS.
Why GOhiring
- Remote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.
- Meeting the team: We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each year.
- World-class team and onboarding:Here you can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginning.
- Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each other.
- Technical set-up: We’ll get everything you need to ensure you have the best technical and system setup of your choice.
- Competitive package: Perfect mix of base salary, performance-related bonuses and great perks!
Want to work together on the future of recruiting?
Simply send us your CV or LinkedIn/Xing profile. No cover letter needed. We are happy to hear from you. Diversity and equal opportunity are very important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.
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