L2 Apps Support

Automations Engineer, Post Sales Systems

$144,000 - $181,000 USD per year

Full-time

today

United States

Design, build, and maintain Zendesk automations and AI workflows (ticket summarization, routing, sentiment analysis, KB matching) and integrate support systems (Salesforce, ClickUp, Maven chatbot) using integration platforms and APIs. Monitor automation health, build reporting/data pipelines, and collaborate with Support and GTM stakeholders. Requires ~3+ years experience and admin-level Zendesk and integration/API familiarity.

Technical Account Manager 3

Full-time

today

Remote - Bogota - Colombia

The Technical Account Manager will act as the designated technical support engineering contact for strategic customers, resolving complex issues (APIs, server- and client-side code, networking) and working with customers' developers and Twilio engineering via Slack and JIRA. The role requires 4+ years of relevant experience, strong troubleshooting skills across languages and networking (TCP/UDP, SSL/TLS), and occasional travel.

Technical Support Engineer 2

Full-time

today

Remote - Japan

Provide technical support focused on billing: analyze invoices, handle billing reconciliation and account audits, investigate pricing/usage issues, escalate and verify resolutions, report bugs, and produce knowledge-base and reporting documentation. Requires fluency in Japanese and English and experience with Excel, SQL, Zendesk, RESTful APIs and telecom/QoS troubleshooting. Role is remotely based in Japan with occasional travel.

Technical Support Analyst

$49,487 - $74,230 USD per year

Full-time

1 days ago

Remote, United States

Provide high-touch technical support and troubleshooting for Bazaarvoice enterprise clients, handling inbound requests across phone, chat, and the support portal. Own resolutions for issues including User Access Management, Connections, Reporting, and Syndication; participate in Knowledge-Centered Service (KCS) practices; and use AI tools and automation to improve workflows. Role expects 12+ months of relevant support experience and strong written and verbal English communication. Salary range listed: $49,487 - $74,230 USD per year.

Analista IT (Aplicaciones y Outsourcing)

Full-time

1 days ago

Remote, Spain

Responsable de analizar requisitos funcionales y técnicos, diseñar soluciones, participar en desarrollo y mantenimiento de aplicaciones y colaborar en la gestión de servicios de outsourcing. Requiere titulación universitaria o FP de Grado Superior equivalente y mínimo 2 años de experiencia como analista y analista-programador, además de experiencia en servicios de outsourcing.

Support Engineer II (NYC)

$140,000 - $175,000 USD per year

Full-time

2 days ago

NYC (SoHo)

Full-time, in-office Support Engineer II role in NYC supporting high-value and enterprise customers. Responsibilities include rapid-response troubleshooting within SLAs, reproducing and resolving complex issues, escalating and tracking high-impact problems with Product and Engineering, leading customer communications during incidents, improving tooling and documentation, and mentoring other support engineers. Requires 3+ years in technical or developer support and strong debugging skills (JavaScript, Python, or similar).

Support Engineer I (NYC)

$115,000 - $150,000 USD per year

Full-time

2 days ago

NYC (SoHo)

Provide SLA-driven, rapid-response support to Premium customers: diagnose, reproduce, and resolve complex issues across the Replit platform; lead customer communications during incidents; escalate and track high-impact bugs with Product and Engineering; contribute to tooling, automation, and documentation; and help onboard and mentor other support engineers. Requires 3+ years in technical/developer support or systems engineering and strong debugging skills (JavaScript, Python or similar).

Middleware Technical Account Manager - Rio de Janeiro

Full-time

4 days ago

Rio - MSO - Pass

Customer-facing Technical Account Manager for Red Hat Middleware solutions. Responsibilities include proactive technical guidance, incident advocacy, technical health reviews, and enabling adoption of Red Hat products. Requires 5+ years professional Java experience and hands-on experience with middleware technologies such as JBoss EAP, Kafka, API Management, Quarkus, Red Hat SSO, and OpenShift; Java/C++ debugging; and enterprise customer management. Occasional regional travel.

Audio Consultant Engineer - Linux Audio Stack (Remote/Anywhere)

Full-time

4 days ago

Remote

Senior Audio Consultant Engineer (fully remote) responsible for implementing and debugging PipeWire + WirePlumber audio stacks including ALSA and system-level interactions. The role requires strong C and systems programming skills, deep understanding of core audio concepts (latency, formats, synchronization, buffering, resampling), experience debugging across Linux layers, customer-facing consulting, and contributing to upstream open-source projects. Nice-to-haves include ALSA kernel driver work, Rust, Bluetooth audio, DSP knowledge, and embedded/real-time Linux experience.

Oracle EBS Support

Full-time

4 days ago

Singapore

Backfill role to provide ongoing Oracle EBS support for CRM, Operations and Finance modules, handling incidents, maintenance, enhancements and regulatory/business changes. Work closely with business users, technical teams and external vendors to ensure stability, performance and availability of Oracle EBS.