Sr. Proposal & Technical Writer, Solutions Engineering United States

Company: Twilio

Because you belong at Twilio.

The Who, What, Why and Where

You're an educator and writer who loves teaching others how to understand complex technical solutions. You understand that the devil is in the details: accuracy, concision, and relevance. But you've also felt that unique satisfaction when a customer learns something new thanks to what you wrote. 

You strive to ensure our responses and documentation are the above industry standards. You're excited at the thought of pushing beyond those standards to discover new ways to educate our customers. 


Twilio is looking for a Sr. Proposal Technical Writer who lives the Twilio Magic and has a demonstrated track record of technical documentation. In addition:

  • You are talented, curious, and have demonstrated the ability to learn quickly in an evolving environment.
  • You have 8+ years of experience producing compelling and clear technical documentation.
  • You have experience working with (or managing) a team of contractor technical writers to create product documentation that effectively articulates the technical value of our products.
  • You have experience writing documentation that makes complex ideas, systems, concepts, and tasks accessible to a diverse audience.
  • You have the ability to understand complex RFP/RFI requirements and have built customer-facing assets that can be used in technical presentations.
  • You get excited about technology and love learning about new things.
  • You're comfortable reading and making simple edits to code. You’re excited to define the standard for technical solution documentation for the Twilio Sales team.
  • You welcome opportunities to understand your audience better and execute on whatever it takes to solve their problems
  • You pay attention to the details, and you have a meticulous eye for consistency and accuracy.
  • You appreciate being part of a fast-paced, continuously iterative environment.
  • You have program management chops and enjoy collaborating with peers across teams and departments


As Senior Technical Writer, you will live the Twilio Magic Values:

  • BE BOLD: Craft technical documentation and proposal responses that convey complex ideas and concepts in a simple and easy to understand way. 
  • WEAR THE CUSTOMER'S SHOES: Produce, edit, and organize responses that help our customers build a business solution, not just a set of features. 
  • BE AN OWNER & WRITE IT DOWN: Build a repository of proposal language to respond to RFPs as efficiently as possible. 
  • Evolve our content style guide to improve clarity and foster consistency across Twilio's documentation.
  • DRAW THE OWL: Experiment with new language and graphics to help our customers learn our products faster.
  • Evolve our content style guide to improve clarity and foster consistency across Twilio's documentation.
  • DON’T SETTLE: Review final RFP responses for edit and content.


The Solutions Engineering organization plays a major role in Twilio’s sales organization and they are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. We help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.

Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. Solutions Engineering owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


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