Senior Product Designer II (Rise)

Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to develop, deliver, and analyze online training that’s engaging and effective. 

As a Senior Product Designer II, you will play a pivotal role in driving the strategic and executional design direction of our products. Your deep understanding of user-centered design principles and keen eye for detail will be the foundation of crafting outstanding and cohesive customer experiences. Our ideal candidate will take a strategic and hands-on role in the development of user-centered products that drive customer satisfaction and fuel business growth. Navigating ambiguity is a strong suit, and you deeply value collaboration using the three-legged stool product development model. You’re passionate about enabling customers with meaningful, self-aware feature work and fostering an internal creative culture of collaboration, positivity, and growth.

- Take full responsibility of large undefined features and/or a whole product, and drive clarity through cohesive, forward-thinking, and industry-competitive design solutions 

- Clearly communicate complex concepts to stakeholders representing strategic and user-focused viewpoints with confidence and ease

- Efficiently estimate work timelines, prioritize efforts across multiple verticals, and drive work forward without supervision

- Steer design decision-making to meet the needs of users while also aligning with our business goals, measuring solutions and outcomes against providing customer value

- Drive cross-functional teams forward as a known leader and expert-level resource working on multiple products concurrently

- Mentor developing peers on processes, product knowledge, and design approach

What you'll do:

• • Design Thinking & Storytelling
  • Lead exploration for solving design problems across our family of SaaS products
  • Analyze user and stakeholder feedback to identify problems and synthesize new, elegant solutions to solve pain points
  • Use an expert level understanding of our products and assets, the competitive landscape, and our users in product decision-making
  • Participate in interviews with customers to gain new insights and synthesize research into findings for potential product improvements
  • Meet with the design team regularly to discuss product design decisions and transform product insights into intuitive, user-friendly application features

Design ExecutionCraft efficient user flows, thoughtful wireframes, high-fidelity pixel-perfect designs, prototypes, and pattern documentation leveraging our design systemCreate detailed design specs with all manner of states considered, well-annotated, and ready for handoff to our product development teamValidate creative ideas through rapid prototyping and user testingIdentify and proactively tackle future issues before they grow into something even biggerScope and define work into well-defined milestones and timeframesBreak down complex projects into simple systems that can be effectively designed and maintained by less experienced designersCollaborationCollaborate closely with engineering and product tripod members to strategically iterate on and ship new features regularly Cross team and technical boundaries to solve internal and customer problemsHave mastered the art of the stakeholder review; completely own the feedback and design support they require on your projectsGive guidance that unblocks others; show discretion in delegating tasks and focusing on higher level initiativesProactively identify technical and organizational design debt and build consensus on thoughtful solutions.Lead Design QA with thorough testing of new features, while giving efficient guidance for dev and qa teamsTeam CitizenshipPush forward the craft of product design with an eye on industry trends and best practicesMake a significant impact in the process of how design work is done, the operations of the design team, and the overall team cultureAssist with finding new design talent and guiding junior-mid level peers

$150,200 - $225,200 a year

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.  Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other.  In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected]. 

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