Senior Digital Learning Specialist Worldwide

Company: Shopify

About the role

Shopify is seeking a Digital Learning Specialist to join the Learning Platform team. The Digital Learning Specialist administers, supports, and promotes Shopify's evolving internal learning platform. The learning platform is a set of learning technologies and learning analytics tools, processes, and people that enable teams across Shopify to create stellar learning experiences for Shopifolk.

Shopify is a diverse workplace. We're creating a learning ecosystem that meets different needs and learning preferences. We enable Shopifolk to learn whenever and wherever is best for them, and in the format they prefer.

You'll need to have:

  • Passion and deep expertise with learning technologies and analytics
  • An understanding of how learning technologies and analytics fits into the larger business systems landscape
  • Superpowers for promoting the effective use of learning technologies and analytics among both instructional designers and novices to support learning and performance
  • Great communication skills and an ability to adapt to different target audiences
  • Project management experience, to effectively lead new learning technologies and analytics initiatives
  • An analytical, systems-thinking, data informed approach
  • A startup attitude, coupled with an ability to establish effective process where needed
  • A great eye for UX and design
  • A strong sense of user advocacy and of learning technologies and analytics as a service
  • A willingness to reach out to strangers and a love for collaboratively solving problems
  • Strong vendor relationship management skills
  • A passion and curiosity to be a constant learner, and to share what you know
  • Openness to occasional travel

In this role you will:

  • Own internal learning technologies and analytics operations at Shopify
  • Promote adoption of learning tools and effective practices among learning teams
  • Play a leadership role in establishing and fostering communities of practice
  • Ensure that the Learning Platform provides Shopifolk with a high quality user experience
  • Collaborate with teams across Shopify to collect consistent, reliable, and useful data
  • Inform the learning platform roadmap through: (1) experimenting with innovative digital learning technologies and (2) gathering, synthesizing, and reporting on learning data
  • Critically evaluate learning technologies and analytics systems in the context of the broader Shopify infrastructure
  • Serve as the primary point of contact for learning technologies and analytics at Shopify both internally and externally
  • Build high-trust relationships with those creating learning experiences at Shopify
  • Champion or contribute to projects that improve Shopify's learning platform

It would be nice if you had:

  • Breadth of experience supporting a range of Learning Technologies and business systems
  • A degree in Instructional Technology or related field
  • A background in Instructional Design
  • Software development experience (HTML, CSS, JavaScript, Ruby, Python, MySQL)

If this sounds like you, then address your cover letter to Jasmine and click "Apply Now". We're looking forward to hearing from you! This posting will close by 10am on Friday, May 25th.

Please note that this role is ALSO open to any of our offices: Ottawa, Toronto, Montreal or Waterloo (or remotely from within North America)

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