Information & Knowledge Manager - Movement Strategy Process United States

Company: Wikimedia Foundation


The Wikimedia Foundation is looking for a limited term Information & Knowledge Manager with experience in managing the flow of large amounts of qualitative information. As the Information & Knowledge Manager you will be a member of the core team of the movement strategy process and will work closely with other members of the team, as well as movement stakeholders.

You will be responsible for ensuring the effective yet inclusive collection of diverse inputs from movement stakeholder discussions around key questions and themes of the Phase II. With the Process Lead and Process Architect, you will be synthesizing all the inputs gathered throughout the process. You will manage a steady information flow within the process, persistent clarity about the process itself and its goals, as well as effective communication of the status and results of the movement strategy process through movement wide communication.

One of the essential responsibilities of the Information & Knowledge Manager will be supporting, informing and consulting Working Groups in the overall strategy process. These groups will be discussing determined key themes and questions of Phase II and formulating recommendations for the movement regarding structural and cultural changes of the Wikimedia movement in the context of the Strategic Direction. You will work closely with Working Group Leads to ensure that the groups have information for meaningful discussions and ensure constant information flow between the Working Groups.

In the course of the process, this role might be complemented by another Information & Knowledge manager to ensure capacity of the strategy team to effectively manage and synthesize  inputs from diverse and global stakeholders, as well as provide another perspective in organizing discussion results.

Please note: The role responsibilities may adapt over time, depending on the expertise and dynamics in the team as well as the changing conditions of the process.

In the course of the process, this role needs to possibly split among two people, because of high workload and the broad range of skills needed.

Start immediately; estimated until 30 June 2019 (potentially extended until June 2020). This work is full time.  

We’d like you to do these things:   

  • Develop an information & knowledge management strategy and system for the process, including maps of how information moves through the system and where decisions need to be made
  • Manage and share the knowledge and information throughout the process across the Core Team, the Working Groups and the larger movement
  • Ensure critical information and key decisions are identified, prioritized, presented, and addressed in a timely fashion
  • Manage inputs from the wider movement and ensure timely responses to feedback from communities
  • Coordinate the Working Groups in developing and delivering recommendations on key questions and themes of Phase II on time
  • Provide the Working Groups with the information, research, analysis and considerations needed for making informed decisions
  • Ensure good reuse of materials from prior movement strategic conversations and research, especially those of Phase I, by making the Core Team aware of what is available.
  • Setting up information and knowledge management systems
  • Synthesize all the input that is gathered throughout the process and manage sense-making and data analysis processes
  • Write reports from Phase II discussions, synthesized inputs and Working Group recommendations
  • In collaboration with the Foundation’s communications team, oversee and coordinate effective regular communication with movement stakeholders, including Wikimedia Foundation, affiliates, community members and partner organizations
  • Ensure clarity in all steps of the process, towards all stakeholders, and make sure everyone understands the implications it has for them

We’d like you to have these skills:

  • Experience in information or project management
  • Experience in management of qualitative research and data
  • Ability to distill and convey information in a compelling manner
  • General understanding of the existing landscape of Wikimedia movement
  • Ability to excel in a fast-moving, global grassroots environment with diverse cultural and geographic contexts
  • Excellent communication, collaboration, and teamwork skills
  • Willingness to travel and work across time zones and on weekends  
  • Ability to work with colleagues who do not have English as primary language
  • Exceptional English skills (written and spoken)
  • Ability to navigate in a highly transparent and collaborative working environment

And it would be even more awesome if you have this:

  • More than 5 years professional experience
  • Past experience in organizational planning, development, and change management
  • Experience in working with international organizations
  • Experience with working in non-profit sector
  • Experience with strategy, change or transformation processes

The Wikimedia Foundation is...

...the nonprofit organization that supports Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.

More information



Annual Report - 2017

Wikimedia 2030

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