Demo Engineer - Segment

See yourself at Twilio

Join the team as our next Demo Engineer on Twilio’s Segment Presales team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a Demo Engineer, you will have a large impact on the go-to-market execution at Segment. Part of the Presales organization, you will be responsible for building, managing and maintaining all of the Segment demonstration assets. This includes demo collateral, web applications, demo tooling, and technical integrations used to showcase our capabilities and differentiate from the competition. You will work alongside the Presales team to drive innovation into these demo environments to maximize outcomes for sales and partners. You will also act as a critical liaison between Sales and the Product team, sharing feedback with the Product Management, Operations, and Engineering functions at Segment. 

Responsibilities

In this role, you’ll:

• Build comprehensive use case demos for Solutions Engineers to leverage in customer facing calls which may include websites and applications connected to Segment Workspaces.
• Utilize your software engineering expertise to ensure the technical accuracy and reliability of demo environments and demo tooling, including integrations with other partner technology.
• Develop visually appealing, interactive demo environments using a range of tools, empowering AEs and SEs to provide self-service demos that highlight delightful user experiences.
• Stay abreast of product updates and enhancements, and incorporate them into the demo environments as appropriate to showcase the latest features and improvements.
• Gather feedback from end users and use insights to continuously enhance and refine demo content and delivery.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience in software development, with a strong understanding of RESTful APIs, web frameworks and integrating SaaS platforms.
• Experience learning, understanding and communicating complex technical concepts to internal stakeholders.
• Strong knowledge of Javascript including experience using Node and React with the ability to quickly learn and adapt to new technologies as needed.
• Experience developing and deploying full stack, web-based applications with a focus on creating intuitive user interfaces and seamless user experiences.
• Creative thinking and problem-solving skills, with a track record of delivering projects with tight deadlines and incomplete information.
• Ability to work independently and collaboratively with multiple cross-functional stakeholders in a fast-paced environment, with a strong attention to detail.

Desired:

• Familiarity with cloud computing concepts and platforms such as Snowflake, Databricks, GCP, AWS is a plus.
• Experience with NextJS or similar frameworks. 
• Strong knowledge of SQL, relational databases and database management.
• You are passionate about data infrastructure and stay informed about new trends, technologies, and frameworks

Location

This role will be remote.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes:

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $112,320.00 - $140,400.00.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00
• Based in the San Francisco Bay area, California: $132,160.00 - 165,200.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].