Customer Success Guru (Fluent in German) Worldwide

Company: Shopify

About the role

Please note: we are currently still accepting applications and interviewing candidates, but we are still defining final start dates for this role to cater to our business needs. We will discuss the timeline of your application with you once you have completed the process.

Sprichst Du deutsch? 

Wir suchen Gurus, die unseren deutschsprachigen Kunden helfen. Du würdest Emails auf deutsch beantworten. Aber Deine Arbeit umfasst auch die Fragen unserer englischsprachigen Kunden am Telefon und im Chat zu beantworten. Interessiert?

Hier findest Du mehr Informationen über diese Vollzeitstelle!

Shopify is the leading cloud-based, multi-channel commerce platform. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office for their business. Shopify currently powers over 600,000 businesses in approximately 175 countries and is trusted by brands such as Red Bull, Nestle, Rebecca Minkoff, Kylie Cosmetics, and many more.

Your role: You’ll have the opportunity to connect with merchants both in German and English through phone, live chat, and email support. Furthermore, we will involve you in our social media support, training and knowledge management efforts throughout Shopify. Our commitment to you is to foster your growth and well-being. As an integral part of the Shopify family, you will be a permanent employee with comprehensive private health insurance coverage. In addition, we also offer Shopify equity, childcare, maternal and parental leave. You may have also heard about our gym and house-cleaning allowances.

We thrive on the mission to make commerce better for everyone, and we believe that entrepreneurship is a vehicle for creating exponential change in the world. Customer Success Gurus are the heart of Shopify due to their ability to help entrepreneurs thrive. They manage customer relationships, help businesses strategize, and never shy away from a technical challenge.

Shopify continues to scale rapidly and our Support team is growing alongside it. In 2015, we set up our Irish team in Ireland to be our support hub for Europe. This team has grown by over 300% over the last 3 years. We’re so pleased to announce that we are expanding to multilingual support and we want you to support our German speaking merchants! Our German speaking team is in its infancy which poses a huge opportunity for growth.

If the prospect of this challenge excites you, you’re committed to making it happen and you’re a fluent German speaker then this is the opportunity for you. Be a part of the next chapter of our bringing Shopify to the German market!

A few more exciting details:

We keep it real - It’s not just tech support, it’s people support. If you're resourceful, ask questions, and enjoy having genuine human conversations, you may have just found your dream team.

We have a connected remote culture - Working remotely with Shopify makes it possible to be part of a growing tech company, from the comfort of your home. Do fulfilling work, make a real impact, and own your role within the Shopify Support Team.

We’re business coaches - We don’t just solve problems, we help businesses grow and thrive. Our team doesn’t do pushy sales, but we do strive for needs-based sales solutions to help merchants get on the right Shopify plan to scale their business and succeed.

We work together - We may not be in the same cities, but we act like it. We’ve invested in small remote teams and communication tools to ensure you have the resources to succeed in your role at Shopify, no matter what city you are in!

You’ll get to:

  • Have a huge impact on merchant businesses and lives.
  • Learn how to run your own store first hand.
  • Teach people about the platform.
  • Interact with entrepreneurs from all over the world.
  • Be yourself.

You'll need to:

  • Live in Ireland.
  • Be bilingual in German and English, able to provide written support in German, and verbal and written support in English.
  • Be proficient with technology.
  • Care about the details.
  • Be a good communicator.
  • Have strong reading & writing skills.
  • Have a track record of being resourceful and getting sh*t done.
  • Be able to work under pressure.
  • Be empathetic.
  • Have a stable internet connection.

It'd be great if you have:

  • A background or interest in business, marketing, retail, social media or sales.
  • Ran or had exposure to running a business or being an entrepreneur.

Here's how to apply:

Step #1: Please send us your most up to date resume and include your cover letter in the ‘additional info’ section explaining why you want to be a Guru. Address your cover letter to Jolly Green Giant.

Step #2: Complete the technical scenario question in your own words as though you are explaining this to someone who does not know how.

Step #3: Last, but certainly not least, have a blast diving into the  ‘Getting To Know You’ questions on the next page by clicking Apply Now. Be authentic, honest and enthusiastic! We want to get to know you :)

Additional Notes:

If we'd like to move you to the next phase of the interview process, we'll be inviting you to our Life Story interview to get to know you for 30 minutes. If you are selected to move forward to the second phase of the interview process, you will receive an email asking you to book a date and time to complete the  Gauntlet interview where you'll be required to jump into a role-playing exercise with one of our team members from our Talent Growth team. We highly recommend if you receive an invite to interview at Shopify that you sign-up for a free 14-day trial and create an online store to familiarize yourself with the platform as preparation for the Gauntlet.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Vacancy page : https://www.shopify.com/careers/customer-success-guru-fluent-in-german-ee84be

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